How do I submit my proof of address (POA)?

Published on 5 Sept 2023Updated on 31 Oct 20252 min read809

Go to Profile and select Verification to complete your verification to meet Know Your Customer (KYC) requirements.

What are the supported POA?

  • Valid bank statements

  • Tax form, tax statement, or tax return

  • Pay stub that contains residential address

  • Valid rental agreement (the remaining tenure cannot be less than 2 months)

  • A valid government-issued document that shows your current name and address

  • Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)

Note:

  • The POA must be your residential address.

  • Your full name on the POA must match your legal name.

  • If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.

  • The POA must be issued within the last 3 months.

  • The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file

  • The POA must match the residential information you provided during your identity verification

  • The acceptable types of POA may vary with different jurisdiction