How do I submit my proof of address (POA)?
Go to Profile and select Verification to complete your verification to meet Know Your Customer (KYC) requirements.
What are the supported POA?
Valid bank statements.
Tax form, tax statement, or tax return.
Valid rental agreement:
The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period).
It has to be signed by both parties (landlord and tenant).
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable.
Mortgage statement which is issued by a regulated financial institution.
Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits.
National ID card/Residence permit/Driver license.
Document should include the customer's full name, photograph & address.
The remaining validity should not be less than 2 months.
Official Conduct Certificate which is escalated to the MLRO for review prior to onboarding.
Note:
The POA must be your residential address.
Your full name on the POA must match your legal name.
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.
The POA must be issued within the last 6 months.
The POA must be a clear photo of your original POA or a PDF file.
The POA must match with the residential information you provided during your identity verification.
The acceptable types of POA may vary with different jurisdictions.