Common issues with authenticator apps

1. What is authenticator? What types of authenticators are included?

The authenticator app verification code is generated by a third party dynamic password tool, working similarly to SMS dynamic verification. After linking, a dynamic verification code is generated every 30 seconds. The code can be used for security verification during login, withdrawals, modification of security settings, and other operations.

The platform has upgraded its security authentication measures, expanding from support only Google Authenticator app to support multiple authenticator apps. OKX now support various authenticator apps, including Google Authenticator, Microsoft Authenticator, Authy Authenticator, and others. If you are unable to access Google Authenticator app, please consider using Microsoft authenticator app. You may choose and install the authenticator app that best suits your needs.

2. How do I download an authenticator? (Android)

You can go to the authenticator linking page and select the small gray text at the bottom labeled Google Authenticator to download it. To link an authenticator, open the OKX app and go to: Home page > select Main Menu at the upper left corner > select Profile & Settings > Security > Authenticator App.

3. Why does the email prompt you to unlink when linking a new authenticator?

When you link a new authenticator, the system will automatically unlinks the previous authenticator. This is a standard security measure to ensure that your account is linked to the only one valid authenticator. Once the new authenticator is successfully linked, you can continue with withdrawals and performing other operations without concern, even though the old authenticator had been unlink.

4. How can I use an authenticator safely?

Authenticator apps that support cloud sync function may pose security risks of utilizing authenticators app can increase the risk of exposing your account passwords and private keys. If you use an authenticator app for security verification, we strongly recommend disabling the Cloud Sync feature or avoiding the use of authenticator apps that synchronize across multiple devices. For more information, please refer to: Disabling cloud sync on your authenticator app?

5. How do I set the account name for the authenticator?

When setting up an authenticator app, you can set the account name yourself based on your preferences. Choose a name that is easy for you to recognize and remember accordingly. This process does not require scanning a QR code. Simply enter your preferred account name manually in the app.

6. What should I do if authenticator or phone authentication cannot be disabled?

Scenario 1: Authenticator/phone authentication cannot be disabled

To further enhance account security, OKX has upgraded the security verification measures. We recommend following the on-screen instructions to complete the authenticator. This helps ensure your account's safety and prevents unauthorized access.

Scenario 2: Authenticator not linked or forgotten

If you have previously linked authenticator and did not unlinked it, you will need to complete the verification according to the account security prompts. If your current authenticator is no longer usable, we recommend to unlink it first and then relink it.

7. How do I check the authenticator code?

The authenticator code is generated by a third-party dynamic token tool, which works similarly to SMS dynamic authenticator. After linking, a dynamic authenticator code is generated at regular intervals. The code can be used for security authentication during login, withdrawals, modification of security settings, and other operations.

Once the authenticator is linked, opening the app, a dynamically changing authenticator code will be displayed. This is the authenticator code you need to enter. If you can't locate Google Authenticator, you can go to Security > Authenticator App > Change Authenticator app to unlink it. After unlinking, you can relink a new authenticator to generate a new authenticator code. Please note that unlinking and relinking the authenticator may require identity verification to ensure account security.

8. How do I link an authenticator app?

For detailed steps, please refer to the article: How do I link an authenticator app?

9. Already logged in, how do I reset the authenticator app?

For detailed steps, please refer to the article: How do I change my authenticator app?