FAQ

Account, security, and verification

How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Apr 9, 202613,753
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Apr 9, 202616,059
What is sub-account?
Published on Aug 22, 2023Updated on Mar 4, 20261,832
How do I close my account? (web)
Published on Aug 22, 2023Updated on Apr 3, 2026459
How do I close my account? (app)
Published on Aug 22, 2023Updated on Feb 13, 20267
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Mar 24, 2026398
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202529
I haven't received the SMS code
Published on Aug 16, 2023Updated on Feb 9, 202624
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Apr 10, 202612,956
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 10, 20264,595
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Feb 12, 2026298

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