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FAQ
Account management and security
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Mar 16, 2026188
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 27, 20267
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 24, 20267
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 15, 202627,451
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 25, 20266,214
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202527
- How do I change my phone number?Published on Sep 7, 2023Updated on Apr 22, 20263
- How do I change my email?Published on Sep 6, 2023Updated on Feb 9, 20264,101
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Apr 24, 202613,816
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Apr 16, 202616,169
- What is sub-account?Published on Aug 22, 2023Updated on Mar 4, 20261,840
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 24, 2026459
- How do I close my account? (app)Published on Aug 22, 2023Updated on Feb 13, 20268
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 24, 2026400